Frequently Asked Questions (FAQ)

1. What materials are your picture frames made of?
Our frames are crafted from high-quality solid wood, eco-friendly resin, and clear glass to ensure durability and an elegant appearance that suits various home styles.

2. What sizes do the frames come in?
We offer a range of popular sizes including 4×6, 5×7, 8×10 inches, and more to fit different photo dimensions and display preferences. Please refer to the product details for exact measurements.

3. Do the frames come with hooks or stands?
Yes, every frame is equipped with sturdy hanging hooks and adjustable stands, allowing you to display them on walls or tabletops with ease.

4. Is the glass regular or shatterproof?
We use high-quality transparent glass that is scratch-resistant and durable. Some models also feature shatterproof safety glass. Please check the specific product description for details.

5. How should I clean and maintain the frame?
We recommend gently wiping the frame with a soft, dry cloth. Avoid using chemical cleaners to preserve the frame’s finish and longevity.

6. Are the frames suitable for humid environments?
While our frames have moisture-resistant treatments, we advise against placing them in excessively humid areas or direct sunlight for prolonged periods to maintain their quality.

7. What is your return and exchange policy?
We offer a 30-day no-questions-asked return and exchange policy. Please see our Returns Policy page for more information.

8. How long does shipping take and what are the delivery options?
Orders are typically processed and shipped within 1-3 business days. Shipping methods depend on your location, and tracking information will be provided.

9. Do you offer custom framing services?
Currently, we sell standard frame styles only. Custom framing services are in development—stay tuned for updates!

10. How can I contact customer support for assistance?
You can reach us via email at [email protected] or through the customer service page on our website. We’re here to help!