Thank you for shopping at Lessmanp. We strive to provide you with high-quality picture frames and an excellent shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns
You may return most new, unopened items within 30 calendar days of delivery for a full refund or exchange. Items must be returned in their original packaging and condition, including all accessories, manuals, and any promotional items.

2. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once opened or used. Please check individual product descriptions for specific return restrictions.

3. How to Initiate a Return
To start a return or exchange, please contact our Customer Service team within 30 days of receiving your order at:

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide the return shipping address.

4. Return Shipping Costs
We cover the cost of return shipping for eligible returns within the 30-day window. Please keep your shipping receipt as proof. If the return is due to a defect, error, or damage on our part, we will also cover the original shipping costs.

5. Condition of Returned Items
Returned items must be unused, undamaged, and in their original packaging. We reserve the right to refuse refunds for items that do not meet these conditions.

6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

7. Exchanges
If you want to exchange an item for a different model or size, please inform our Customer Service during your return request. Exchanges follow the same process as returns.

8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos and details. We will arrange a replacement or full refund at no additional cost.

9. Late or Missing Refunds
If you have not received your refund after 10 business days from approval, please check with your bank or credit card company. If you still have issues, contact us at [email protected].

10. Cancellation Policy
Orders can be canceled within 24 hours of placement by contacting our support team. After this period, cancellation may not be possible as the order may already be processed or shipped.

11. Contact Us
If you have any questions about our return and refund policy, please reach out:

  • Email: [email protected]
  • Phone: +1 (415) 839-2746
  • Address: 635 Coleman Ave, San Jose, CA 95110, USA
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